How much does shipping cost?
We offer free shipping from Morocco to the United States and most European Union countries as well as, Canada, Australia, Japan and South Korea.
How long does delivery take once my order has shipped?
Orders are normally shipped within 1-3 business days. Our average total processing and shipping time is 3-6 business days (from order placement to delivery)
What do I do if my rug is damaged during shipping?
We take every precaution to keep your rug safe in transit, but if something happens along the way, don't worry. Drop us a line via firstname.lastname@example.org and we'll make it right.
What are my delivery options?
All orders are shipped via FedEx or DHL Express international shipping from Morocco.
I just received my rug and there are some wrinkles in it where it was rolled up!
It is possible that rugs crease due to the pressure of the packaging to which the rugs are subjected during shipping. This usually disappears within two weeks when the rug is placed flat on the floor.
Can I cancel my order?
After placing an order, you have 24 hours to cancel and receive a refund. Orders cannot be canceled past this deadline.
How long will it take to get my custom rug from the moment I order?
Orders are processed within 48 hours and sent straight to our weavers who start making your custom piece right away. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 4 to 6 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1-2 weeks for delivery.